Name: Chaos Lab in Sydney : Fun & Creative Experience
Start: Sep 24, 2022
End: Nov 13, 2022
Location: Harbourside Sydney

Question 1

What can I expect from the Chaos Lab

Accepted Answer

Chaos Lab is the ideal place for the family to have fun creating and playing. At Chaos Lab, expect a mirror maze, graffiti wall, slime station, a ball pit, and many more surprises at your disposal. Meet the manic mad scientist and their lab assistants, who will show you through different rooms to create, discover, play, and, above all, have fun. You’ll be sure to enjoy yourself and create great family memories in this creative laboratory.

Question 2

Where is the experience located

Accepted Answer

Harbourside 2-10 Darling Dr, Sydney NSW 2000.

Question 3

Does the experience take place in an indoor or outdoor venue

Accepted Answer

The experience takes place indoors.

Question 4

Is it COVID secure and safe

Accepted Answer

Yes, the experience will follow government guidelines.

Question 5

How long does the experience go for?

Accepted Answer

The experience goes for 45 - 60 minutes depending on your pace throughout each area.

Question 6

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 7

What is the minimum age requirement?

Accepted Answer

All ages are welcome. Anyone under the age of 12 must be accompanied by an adult and accompanying adults will need their own tickets.

Question 8

What does the ticket include?

Accepted Answer

Child ticket: includes entry to the corresponding session for children from 4 to 15 years old. Children under 4 years old do not need a ticket.
Adult: includes entry to the corresponding session for people over 16 years old.

Question 9

Is the experience wheelchair accessible? Is it recommended for people with mobility problems?

Accepted Answer

The experience takes place in an accessible location and the majority of the areas will be accessible, however, we will have a ball pit area that may be difficult to access.

Question 10

Are wheelchairs available to rent?

Accepted Answer

Unfortunately, we do not have any available for rental at this experience.

Question 11

Is the experience accessible for people who are deaf or hard of hearing?

Accepted Answer

The experience is generally a very hands on interactive experience with plenty of signage throughout. We do have an experiment demonstration during the experience which is heavily visual.

Question 12

Is the experience accessible for people who are blind or have low vision?

Accepted Answer

The experience is generally a very hands on interactive experience where there will be a lot of sensory elements involved plus plenty of audio prompts. It does begin with a mirror maze, however there are available ways to bypass any section of the experience if desired.

Question 13

Are service animals allowed?

Accepted Answer

Yes, service animals are welcome, however, please bear in mind there will be potentially loud noises, a mirror maze, a lot of chaos, smoke machines, and flashing lights.

Question 14

Are companion cards accepted?

Accepted Answer

Yes, we accept companion and carer cards at all Fever events, please contact us for a ticket.

Question 15

Is there parking nearby?

Accepted Answer

Yes, there are a number of parking lots located nearby, with the closest being the Harbourside Wilson Car Park, entrance 100 Murray Street, Pyrmont NSW 2009.

Question 16

Are there public transport options to get to the venue?

Accepted Answer

Yes, Harbourside Sydney is very well connected, and for an extensive list of public transport recommendations please visit this link.

Question 17

Are prams allowed inside the experience?

Accepted Answer

Prams are not allowed inside during the experience, we have a locker room at the entry where these can be checked in.

Question 18

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and the Apple Store
On the Fever website

Question 19

Do you accept NSW parent vouchers for this experience?

Accepted Answer

Yes we do! Apply for your voucher code during the checkout process to subtract $50 from your order. You can view the FAQs for your Parents NSW Vouchers here

Question 20

What are the official sellers for this experience?

Accepted Answer

Official tickets for this experience can only be purchased through the Fever App or website. Tickets are not available on any other website or ticketing platform and we will not be able to offer any assistance if they have been purchased anywhere else.

Question 21

What is your refund/exchange policy?

Accepted Answer

All tickets are non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. In special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us for more information. Be sure to include your ticket order number.

Question 22

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 23

Do you offer press passes?

Accepted Answer

Please contact us for a press pass request with information about which event you are interested in attending.

Question 24

Can I host a private event?

Accepted Answer

Please contact us to discuss potential options.

Question 25

Is photography allowed?

Accepted Answer

Yes photography is allowed and encouraged. For the comfort of all guests, please do not bring selfie sticks or tripods.

Question 26

Will there be lockers?

Accepted Answer

Yes there will be a locker room at the entry.

Question 27

What is the suggested attire?

Accepted Answer

Wear clothes that are comfortable to play in. We will have some slime and coloured markers, so just in case, it might best to wear something you might not mind getting potentially dirty! Our ball pit will require shoes to be removed, so please wear socks.

Question 28

What are the payment methods for on-site purchases?

Accepted Answer

For any on-site purchases, we will be accepting card payments only. There will be no cash sales available on site.

Question 29

Is there air conditioning?

Accepted Answer

Yes the site is temperature controlled

Question 30

What are prohibited items at the experience?

Accepted Answer

Weapons, drugs, alcohol and outside food and beverages. Smoking and vaping is also prohibited inside.

Question 31

Will food and beverage be available on site for purchase?

Accepted Answer

here is no food and beverage available inside the experience for purchase, however we are located inside the Harbourside shopping centre, where there is a foodcourt.

Question 32

Are there restrooms on site?

Accepted Answer

Yes there are bathrooms throughout the centre at Harbourside.

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